“Personal Information” is any information about an identifiable individual. OH recognizes the sensitivity of Personal Information and ensures that it should only be collected and retained for legitimate purposes and be handled with care and respect. In providing our Services it will be necessary to collect and use Personal Information about our customers.
OUR PRIVACY OFFICER
Any complaints received regarding OH’s use or handling of Personal Information will be investigated within a reasonably timeframe. Upon concluding the investigation, the Privacy Officer will respond to the complaint and, if necessary, OH will take appropriate measure to rectify the situation and maintain compliance with applicable law.
A. Collection and Use of Personal Information General
OH collects and uses Personal Information in a lawful manner and only when it is reasonably necessary to do so for the provision of requested information or as may be required or permitted by applicable laws. This information is generally provided voluntarily by an Individual in applying for information on our Site.
OH collects different types of Personal Information including but not limited to: name and contact information. We collect Personal Information about an Individual for the purpose of responding to inquiries.
The collected Personal Information will be used only for the stated purpose, a requisite ancillary purpose, or for such other purposes to which the Individual may later consent.
Consent for the collection, use, and disclosure of Personal Information may be express or implied, physical or electronic, given in writing, orally, or by toggling a check-off box, or by inference from the Individual’s conduct, such as (without limitation) by use of the Services or Site.
PERSONAL INFORMATION POSTED BY THE INDIVIDUAL
From time to time, OH may offer interactive services which allow an Individual to share information with other Individuals on the Site, such as message boards, user reviews, or similar functions. These features may permit an Individual to publish Personal Information about him or herself or about another individual, although OH does not encourage any Individual to share any Personal Information publicly online. By submitting such information, the Individual represents:
- that the Individual has obtained the same consent from any other Individual whose Personal Information is being posted, as applicable.
OH does not monitor or moderate information submitted or posted by the users of the Site and accepts no responsibility or liability for any content, including without limitation, Personal Information, posted in this way.
If an Individual believes that his or her Personal Information has been posted by a third party without consent, that Individual should contact OH at email@example.com to notify OH so that the complaint may be investigated and the content removed if it is appropriate to do so.
Our Site, like many other websites, uses passive-tracking technologies such as “Cookies”. “Cookies” are small bits of information that are transferred to and stored in separate files within your computer or phone’s browser and are used on this Site to collect information. A cookie will not collect any information that is not otherwise provided to us. Cookies allow a Site to identify repeat visitors through an ID number cached in that computer. Cookies can be disabled or cleared using the tools of any web browser. Individuals should consult the instructions in their own web browser to learn about the options to disable cookies.
B. Personal Access
Individuals are entitled to access and review their Personal Information held by OH. However, an Individual’s right to access is not absolute and may be subject to legal restrictions such as if providing access to the personal information would impede a criminal investigation or result in the disclosure of other protected information. OH may also deny an Individual’s request to access if granting access would have an unreasonable impact on other people’s privacy or where the requested information cannot be severed from the balance of the record in which it is contained. We will make a reasonable effort to respond within a reasonable timeframe to all such requests for access and revision and either provide access to the Personal Information or, if permissible, explain why access is denied.
It is important for OH to maintain accurate Personal Information about an Individual in order for us to provide efficient and effective delivery of information. Individuals may contact the Privacy Officer using the contact information provided above to modify or correct any Personal Information that OH holds about them. Corrections will be made within a reasonable timeframe.
Requests for access to Personal Information should be made to firstname.lastname@example.org.
C. Disclosure of Personal Information General
To provide our Services, OH may need to disclose Personal Information to certain third-party agents or service providers. Personal Information may also be provided to OH’s professional advisors in connection with our business operations, for example, where OH’s business undergoes a fundamental business change such as a sale, financing, merger, or a transfer of all or a portion of our business or assets. In any such case, OH shall ensure that any such parties accessing your Personal Information have appropriate safeguards in place to reasonably ensure the protection of your Personal Information.
DISCLOSURE IN COMPLIANCE WITH LAW
OH may also disclose Personal Information to establish or exercise our legal rights or defend against legal claims or in connection with an emergency that warrants use or disclosure of the information.
It may also be necessary for OH to disclose Personal Information to law enforcement officials, regulatory bodies, or government agencies (such as the International Narcotics Control Board, or competent authorities of foreign governments) for the purposes of investigating or preventing drug, fraud, or other offences as may be required or permitted by applicable law, including, but not limited to, the ACMPR. Such Personal Information includes:
- the Individual’s given name, surname, date of birth and gender;
- contact information including the Individual’s mailing address, phone number, and email address, as applicable;
- if applicable, the given name, surname, date of birth and gender of one or more persons who are responsible for the Individual, as well as contact information for such persons;
- a valid prescription or other medical document issued by an authorized medical practitioner; and
- the given name, surname, professional status and address of the health care practitioner who issued a prescription or other medical document on behalf of the Individual.
USE OR DISCLOSURE FOR RESEARCH PURPOSES
In order to improve our processes and Services, OH may from time to time make use of aggregated and non-identifying information (“Aggregated Data”) for research purposes. Such purposes include, without limitation, better understanding the needs and wants of our customers and users. OH may disclose such Aggregated Data, which will not personally identify any Individual, to our affiliates, agents, service providers and business partners for these purposes.
From time to time, OH may request an Individual’s consent to use or disclose Personal Information for research purposes, such as (without limitation) information relating to that Individual’s use of medical marijuana. This may include, without limitation, invitations to complete surveys or participate in studies to be conducted by OH or a third party. OH will not use or disclose Personal Information for such research purposes without the Individual’s express consent, which may be withheld or denied without consequence to the Individual.
D. Retention and Security
OH will not retain any Personal Information longer than is necessary to fulfill the purpose(s) for which the Personal Information was provided or as may be required by any Federal or Provincial record keeping requirements, whichever is longer. This may involve the retention of your Personal Information for a period exceeding your actual relationship with OH. Once your Personal Information is no longer required to fulfill the stated purpose or to comply with applicable laws, it will be either destroyed or rendered anonymous.
STORAGE AND PROCESSING OUTSIDE OF CANADA
Threats to Personal Information include loss, misuse, theft, inadvertent disclosure, and improper modification. At all times, OH employs reasonable physical, technical, organizational, and digital precautions to safeguard your Personal Information. OH restricts access to Personal Information to authorized personnel who are appropriately trained to handle Personal Information.
E. Opt Out
Canada’s Anti Spam Legislation (“CASL”) regulates commercial electronic messages, including without limitation, newsletters, updates, and offers (a “CEM”). In compliance with CASL, OH will not send CEMs without the express or implied consent of an Individual. Any Individual who wishes to revoke their consent may opt out of receiving future CEMs by following the conspicuous unsubscribe mechanism contained in each CEM in accordance with CASL or by contacting the Privacy Officer as described above. Any such opt-out will not apply to any communications that are required by law, such as to comply with obligations under the ACMPR.
F. Links to Other Websites
G. Social Media
Please ensure that you read and respect the guidelines for each of these third party platforms.
Please check back periodically for updates.